Returns & Refunds

If there’s a problem with your order

If an item arrives damaged, faulty or different from what you ordered, please email admin@pinjarrahealthfoods.com.au with your order number and a photo if helpful. Contact us as soon as you can so we can put things right. We’ll provide a remedy in line with the Australian Consumer Law, which may include a repair, replacement or refund depending on the problem. If a product is confirmed to be faulty, we’ll reimburse reasonable return postage costs. Your rights under the Australian Consumer Law are not limited by a short reporting window, original packaging requirements, or this policy.

Change of mind

We do not accept returns or exchanges because you have changed your mind. This does not affect your rights under the Australian Consumer Law if a product is faulty, damaged, or different from what you ordered.